Is there a problem with EE network at the moment?
EE is having issues since 11:20 AM GMT.
What can I do if I have no signal?
Troubleshoot no signal or “no service” errors
- Restart your device and check for signal bars.
- Change Wi-Fi Calling preferences to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with the signal.
- Turn off Wi-Fi to make sure you’re using the T-Mobile network.
Why is my EE signal so weak?
Reasons for signal issues the building you’re in (e.g. a basement) or if it has thick walls. your location, if you’re in a tunnel or in the mountains. your distance from a mobile mast. your phone’s antenna.
How do I fix no signal on my phone?
With these methods, you can easily fix the issue of no signal on your Android phone too….To fix phone recognizes sim but has no signal, simply do this:
- Go to your Settings.
- Open Network & Internet.
- Select mobile network.
- Toggle on Roaming.
- Clear Phone cache.
- Reboot your phone and your signal receiver will start working.
How do I check my mobile phone signal?
For Android Android users have the signal strength feature hidden deep down in Settings. Go to the Settings app > About phone > Status > SIM status > Signal Strength. You will see numbers expressed in dBm (decibel milliwatts).
Why do I have no network connection?
Restart your device. Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there’s a difference. If not, turn mobile data off and Wi-Fi on and check again.
How do I complain to EE about my signal?
To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone. EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
How do I get signal on my phone?
How to boost your cell signal
- Get out from behind materials that block your signal.
- Reboot your cellular radio.
- Change your location.
- Remove the case.
- Check a coverage map.
- Update your carrier settings.
- Don’t let your battery get too low.
- Install a signal booster.
Can I cancel EE contract due to poor signal?
Regardless of your location… If the loss of signal is of no direct result of your actions, and it was never explained to you before agreeing to your mobile contract that the signal may be weak, poor or sporadic in your area, then you have rights to cancel under the supply of goods and services act 1982.
Why can’t I get a Mobile phone signal in my house?
“The mobile reception in your home will be determined by a huge number of factors including the coverage in your area, the thickness of your walls and the presence of materials that can block the signal.
How do I check my phone signal?
Android users have the signal strength feature hidden deep down in Settings. Go to the Settings app > About phone > Status > SIM status > Signal Strength. You will see numbers expressed in dBm (decibel milliwatts).
How do I complain about an EE service?
You can see the details at ee.co.uk/autocomp. There are two ways you can complain: If you are not satisfied with our response, you can ask for us to reconsider the issue. You have the option to discuss the issue with a Team Leader/Manager.
Do you have to pay for a free call on EE?
Call charges are free from your EE mobile phone, however charges from another mobile network or landline may vary. If you’ve set up a Customer Services password, remember EE will never ask you to reveal it in full. You can get independent advice from the Citizens Advice Bureau, Consumer Advice Centre and Trading Standards.
What do I do if my phone has no signal?
Use our Mobile Coverage and Network Status Checker to help you if your phone has no signal. You can also try turning your phone off and on again to see if that helps you connect to the network, or get in touch by calling us from another phone.
Can I send sensitive information to EE customer service?
If you send a letter or complete the email webform, please do not submit sensitive or personal information such as account security answers or payment information. If you need to update your account details, including payment information, please visit My EE or call Customer Services.